ICT Agent Extension will embed one WebRTC based VoIP Phone in browser, this phone will remain connected to the main server and will be responsible for inbound and outbound calls, Transfering call as well as for sending DTMF. It can harvest contacts from the random pages. Agent can access contents, contacts from a single application. Browser can automatically fetch required url depending on the course of call. Automatic URL will eliminate any delay which agent take while searching and finding desired data. It has Click 2 Call feature, User can click on the number to make call.