This is a click to call extension for Ytel’s Contact Center agents. This extension will allow agents to click on any phone number displayed as text in the browser, and will launch a call to that number in Contact Center. Upon clicking the number, the Contact Center Agent interface tab will be moved to the forefront and the call automatically initiated.
- Once the plugin is installed, the Settings page will open and the customer will be prompted for their Contact Center credentials.
- The extension puts a button on the browser toolbar for quick configuration, when clicked it opens the Settings page.
- When the extension is active and live, the icon will be blue. When inactive the icon will appear grey.