Service Desk Pleasant Lawyer
Use this extension with Citrix GoToAssist Service Desk to quickly to go a record. From the omnibox (also known as the address bar) you can specify a record number. For example, entering "b 1234" will display record #1234. You can also enter a "record phrase", a unique two-word phrase that's easier to remember than the number. For example, entering "b loose goose" will take you to record #200. You find out what the record phrase is for a given record number by looking next to the record number on the Service Desk web site.