Operata Collector for Chrome
大小：505KiB版本：v 1.4.0更新时间：2021-12-21
A browser based data collector and agent messenger for alerting and reporting issues.
Operata Collector for Chrome 的使用方法详解,最全面的教程
Operata Collector for Chrome 描述：
用户数：10000
分类：生产工具插件
扩展大小：505 KiB
最后更新时间：2021-12-21
版本：v 1.4.0
Operata Collector for Chrome 插件简介：
这是来自Chrome商店的 Operata Collector for Chrome 浏览器插件，您可以在当前页面下载它的最新版本安装文件，并安装在Chrome、Edge等浏览器上。
Operata Collector for Chrome插件下载方法/流程：
点击下载按钮，关注“扩展迷Extfans”公众号并获取验证码，在网页弹窗中输入验证码，即可下载最新安装文件。
Operata Collector for Chrome插件安装教程/方法：
(1)将扩展迷上下载的安装包文件（.zip）解压为文件夹，其中类型为“crx”的文件就是接下来需要用到的安装文件
(2) 从设置->更多工具->扩展程序 打开扩展程序页面，或者地址栏输入 Chrome://extensions/ 按下回车打开扩展程序页面
(3) 打开扩展程序页面的“开发者模式”
(4) 将crx文件拖拽到扩展程序页面，
完成安装如有其它安装问题，
请扫描网站底部二维码与客服联系如有疑问请参考：
https://www.extfans.com/installation/Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.
With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.
Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* Amazon Connect logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.
Behavior & environment:
Access a complete view of agent environmental data and call events to surface behavioral and technology issues.
Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.
Agent self service:
A streamlined agent messenger provides the information to self resolve issues like congested bandwidth, background noise, and audio latency.
Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.
Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.
Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding call, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights form associated call, system & network data.
Works with:
* Amazon Connect CCP (Custom & Native).
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops
